Return and Refund Policy
We value your satisfaction and strive to ensure a seamless shopping experience. Our Return and Refund Policy outlines the conditions under which you can return products and request refunds.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be in their original condition, with all tags and packaging intact.
- Products damaged due to misuse, mishandling, or wear and tear are not eligible for returns.
2. Non-Returnable Items
- Customized or personalized products.
- Items marked as "Final Sale" or "Non-Returnable" on the product page.
- Underwear, innerwear, or other hygiene-related products.
3. Process for Returns
- Initiate a return request by contacting us at returns@sakhicreations.in.
- Provide your order details, including the order ID and reason for return.
- We will verify your request and provide a return shipping address.
- Ship the product using a reliable courier service. You will bear the shipping costs unless the return is due to a defect or wrong item received.
4. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to your original payment method.
- Refunds for defective products or wrong items will include return shipping charges.
5. Exchange Policy
We do not offer direct exchanges. Instead, you can return the product for a refund and place a new order for the desired item.
6. Contact Us
If you have any questions about this policy or need assistance, please contact us:
- Email: returns@sakhicreations.in
- Phone: +91-995-836-8682
